Credits & Billing

How Credits Work

Every organization in Floopy has a credit balance measured in cents. Credits are the currency used to pay for AI requests routed through the gateway and for prompts run in the Playground. You can view your current balance at any time in Settings > Billing in the dashboard.

What Consumes Credits

Credits are deducted each time your organization makes a request through the AI Gateway or runs a prompt in the Playground. The cost of each request depends on:

• The AI model — different models have different per-token prices.
• The provider — the same model may cost differently depending on which provider serves it.
• Input tokens — the number of tokens in the prompt you send.
• Output tokens — the number of tokens the model generates in its response.

Larger prompts and longer completions cost more credits. You can see the exact credit cost of each request in your logs.

Purchasing Credits

There are two ways to add credits to your organization:

• One-time purchase — buy a fixed amount of credits whenever you need them. This is useful for testing or for teams with unpredictable usage.
• Subscription — set up a recurring payment that automatically tops up your balance each billing period. This keeps your balance funded without manual intervention.

All payments are processed securely through Stripe. To purchase credits, go to Settings > Billing in the dashboard.

Transaction History

Your credits ledger records every transaction that affects your balance. You can view the full history in Settings > Billing. Each entry includes the amount, the type, and a timestamp. Transaction types include:

Use the ledger to understand where your credits are going and to spot unexpected spikes in usage.

Overage Billing

Each plan includes a set number of monthly requests. If your organization exceeds that limit, requests will be rejected unless you enable overage billing.

With overage billing enabled:

• Requests beyond your monthly limit continue to be processed normally.
• Each extra request is charged at a per-request rate.
• Charges are billed automatically through Stripe at the end of the billing period.

You can enable or disable overage billing in Settings > Billing in the dashboard. This gives you the flexibility to keep your services running during traffic spikes without manually upgrading your plan.

Monitoring Your Spending

To stay on top of costs:

• Check your credit balance and transaction history regularly in Settings > Billing.
• Review your request logs to understand which models and prompts consume the most credits.
• Use team budgets (available on Pro and above) to allocate spending across departments.
• Set up alerts to get notified before your balance runs low.

Keeping an eye on your usage helps you avoid unexpected charges and ensures your services stay online.